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  • Internship Support Specialist
    ▸ Respond to customer queries in a timely and accurate way via email or chat ▸ Compose thoughtful, personalized responses to a variety of customer requests ▸ Provide guidance and go through the problem-solving process with the customer ▸ Resolve product or service problems by clarifying the customer’s complaint and following up to ensure resolution ▸ Show excellent customer care and focus ▸ Keep track of all incidents, register them in our support system. Gather the customer feedback and share it during regular team meetings to help the team better align with customer needs ▸ Writing knowledge base articles
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